21 February 2017

Roger Gaunt on Cloud Connectivity helping Gauntlet grow

Marketing Team

Leeds-based commercial insurance broker, Gauntlet Group, was an early adopter of cloud-based technology in 2013. The company operates an almost entirely paperless office, storing all documents in secure systems online.

This allows staff and clients to access information through the PaperCloud app on PCs and mobile devices. Managing director Roger Gaunt credits this move as one of the main drivers behind the organisation’s growth.

Importantly, clients can access their own policy documents, certificates and get updates on claims through the app. Or if they call the office, staff can immediately access information on screen instead of rifling around in filing cabinets.

Our response speed is much improved, which meant that we could transact more business with the same number of people. We have been able to grow faster than the competition without having to increase recruitment,” says Mr Gaunt.

However, the idea of cloud technology can worry some people and can take some adjustment. When Gauntlet group first went paperless, people still preferred faxing and post. “We sat with the client and showed the simplicity of the cloud. Now everybody wants immediate access to high-resolution PDFs," adds Mr Gaunt.

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